← Back to Home

At Hotel Woodz, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel or use our services.

1. Information We Collect

Personal Information

When you make a reservation or stay at Hotel Woodz, we may collect the following information:

• Contact Information: Name, email address, phone number, and mailing address
• Identification Documents: Government-issued ID (as required by law), passport details for foreign guests
• Payment Information: Credit/debit card details, billing address
• Booking Information: Check-in/check-out dates, room preferences, special requests
• Guest Preferences: Dietary requirements, accessibility needs, service preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses

2. How We Use Your Information

We use the collected information for the following purposes:

• Reservation Management: To process and manage your bookings and stays
• Service Delivery: To provide you with requested services and amenities
• Communication: To send booking confirmations, updates, and respond to inquiries
• Payment Processing: To process transactions securely
• Legal Compliance: To comply with Indian government regulations and local laws
• Marketing: To send promotional offers and updates (with your consent)
• Improvement: To enhance our services and customer experience

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Legal Requirements: When required by Indian law, government authorities, or legal processes
• Service Providers: With trusted third-party service providers (payment processors, booking platforms) who assist in our operations
• Business Transfers: In connection with any merger, sale, or transfer of company assets
• Protection: To protect the rights, property, or safety of Hotel Woodz, our guests, or others

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data encryption for online transactions
• Restricted access to personal information to authorized personnel only
• Regular security assessments and updates
• Secure storage of physical documents

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations (including Indian tax and accounting requirements), resolve disputes, and enforce our agreements. Guest records are typically retained for 7 years as per Indian regulations.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Withdrawal: Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookies through your browser settings, though disabling them may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

11. Compliance with Indian Laws

Hotel Woodz complies with applicable Indian data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using our services or providing your personal information to Hotel Woodz, you acknowledge that you have read, understood, and agree to this Privacy Policy.